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Mitarbeiter Customer Service (a) 100%

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As a leading Swiss company in the cable industry, we have made an excellent reputation worldwide with a comprehensive range of products and services as well as customer-specific system solutions for energy transmission and distribution.
 
 The  Customer Service Officer is responsible for providing support to the Area Sales Managers and ensuring high levels of customer satisfaction in the low, medium and high voltage Cable Systems and Accessories industry. This role involves handling customer inquiries, processing orders, managing documentation, and coordinating with internal teams to resolve issues efficiently.

Your tasks

Customer Interaction:
  • Respond to customer inquiries via phone, email, providing accurate information regarding cable systems, accessories, pricing, data sheets and availability.
  • Assist customers with product selection and recommend suitable solutions based on their needs.
  • Handle customer complaints, resolve issues, or escalate them to the appropriate stakeholder when necessary.           
Order Processing:
  • Process customer orders, ensuring accuracy and timely entry into the system.
  • Coordinate with the warehouse and logistics teams to ensure timely dispatch and delivery of products.
  • Monitor and update order status, keeping customers informed about any delays or issues.
Documentation and Records Management:
  • Maintain and organize customer files, ensuring all documentation is accurate and up-to-date.
  • Prepare and process invoices, credit notes, and other relevant documents.
  • Assist in maintaining inventory records, ensuring all transactions are accurately documented.
Coordination:
  • Coordination with the sales, technical support, and logistic teams to ensure seamless customer service.
  • Coordinate product returns and exchanges, ensuring compliance with company policies.
  • Assist in tracking and following up on backorders, providing customers with updates as needed.
Continuous Improvement:
  • Provide feedback to Head Customer Service on recurring issues or customer concerns.
  • Suggest improvements to processes and procedures to enhance customer satisfaction and operational efficiency.

Your skills

  • Education: Technical or economical degree; an associate degree in business administration or a related field is a plus.
  • Experience: Minimum of 2-3 years of experience in a customer service role, preferably in the cable systems, electronics, or related industries.
  • Skills: Strong communication and interpersonal skills. Teamoriented.
  • Proficient in Microsoft Office Suite.
  • Familiarity with customer service software and CRM systems is a plus.
  • Excellent organizational skills with attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Fluency in German and English is mandatory, any other language is considered as a plus.

We offer

  • Challenging and highly interesting work
  • Open, collegial corporate culture
  • Highly motivated and competent team
  • Flexible working hours and the option to work from home
  • Working hours including catch-up days in addition to holidays
  • Good social benefits
  • Business mobile phone
  • Favourable parking options
  • Very good connection to the public transport (directly located at Brugg railway station)

Your contact

Would you like to contribute to the successful implementation of our motto "well connected"? Join our network. We are looking forward to receive your detailed, complete online application via the link below.